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Policies and Procedures

We have a 100% quality guarantee.

We at The Trading Pin Zone and Ashlyn Promotions are happy to back our work with exceptional customer service.

We have a 100% quality guarantee. The Trading Pin Zone backs all of the products we manufacture with our 100% Quality Guarantee. We will replace any custom product we manufacture that is found to have defects in materials or workmanship. We do not do refunds.

Shipping details:

Our normal delivery time is about 14 days. However, during the busy baseball seasons we do not guarantee delivery dates because of the high volumes of orders.We suggest that you order your pins with enough time to allow for discrepancies. For rush orders, we cannot guarantee that your order will arrive on time either. That’s why we encourage you to order at least 3 weeks in advance! Rush orders only ensure that your order is moved up in place of the production line, and shipped on time. We have noover US customs, the weather,or the shipping handler.

So, what is our procedure for ordering?

First we will provide you with artwork that is an exact replica of your pin. Before we start production on your custom pin, we will email you an artwork proof. The proof will be an exact replica of the pin you will receive. At that time, you will have the chance to make any additional changes that you wish to have made.

Please review your artwork proofs closely. We want to provide you with pins that you will be happy with and that are an accurate depiction of your organizations logo. To ensure that we produce your pin to your specifications, please look at each aspect of your artwork before you confirm with us. Specific areas to review will include, PMS colors, which can be found at www.pantone.com , spelling, and designs.

Then we will confirm your order before production begins. We will send you an order confirmation to confirm the proof that you choose, the quantity you want to order, and the cost of the order. Once we have received payment we will begin production.

We will send you an order confirmation. Once you review your artwork and confirm with us that it is correct and that the quantity and size is right, by placing your order, we will send you a reciept via email to let you know your order has been finalized. At this point orders may not be canceled for any reason.

Finally we will deliver your product to you within 14 days of payment received. After you confirm your order we will start production and your order will be shipped to you within 14 days.

A few more facts:

We are not held responsible for the use of logos, trademarks, or copyrights that you submit to us. By ordering from The Trading Pin Zone you assume all responsibility or liability of the use of any trademarked, or copyrighted logos.

Please provide an accurate shipping address. We do not ship to PO Boxes. The Trading Pin Zone will not be held responsible for any orders that are delayed due to shipping. We can not control mistakes made by United States Postal Services, nor can we control what happens with United States Customs. If for some reason duties are taxes are required to be paid at time of delivery, the customer will accept full responsibility for them. Normally, we do not foresee any taxes being added, but occasionally they will be applied by international customs. We always pay export taxes but we are not responsible if import taxes are added by the shipping carrier/customs.

All sales are final.

We do not issue refunds or credits.

We will replace any item that is defected or that is poor quality. Please, respond within 14 days of receiving order.

Should legal disputes arise, you agree that the dispute shall be handled in Nashville, TN.

By purchasing from us, you also agree that any use of copyrighted or trademarked material is not infringed upon. In the event that you illegally use material, you hereby accept the responsibility exclusively on yourself, and exonerate The Trading Pin Zone completely free from any wrong doing should a legal proceeding incur.

The logos and trademarks shown on this website are for illustration purposes of our reproduction abilities only. Your purchase of merchandise from The Trading Pin Zone does not in any way allow you permission to reproduce logos or trademarks.

For questions please email us at info@tradingpinzone.com

Nolensville, TN 37135

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